Question 1

What are tiered rate product plans and how do they work?

Accepted Answer

An energy rate is assigned to usage buckets (tiers). As usage is received, it is rated in a corresponding tier to determine the charges on your bill. This can benefit customers with lower usage levels. For product-specific details, please see your Electricity Facts Label (EFL).

Question 2

Does Ambit offer any discounts?

Accepted Answer

Yes, Ambit Energy offers the E-Plan discount, which requires continued enrollment in paperless billing and automatic payment on most 12- and 24-month term plans. Qualifying plans include Lone Star Plus 12, Texas Plus 12, Lone Star Basics 12, Texas Basics 12, Lone Star Classic 24, Texas Classic 24, and Ambit Green Texas - 12. You can enroll any time using your MyAmbit Account or by contacting Customer Care at (877) 282-6248.

Question 3

What is the exact time I will be reconnected?

Accepted Answer

Reconnect orders placed with your utility are processed promptly after payment is received. Unfortunately we cannot provide the exact time service will be restored as this is based on the workload of the utility.

Question 4

How do I renew my plan?

Accepted Answer

Convenient options to renew your agreement include online through your MyAmbit Account at my.ambitenergy.com or by calling Customer Care at (877) 282-6248.

Question 5

What happens if I move?

Accepted Answer

You can move your Ambit Energy service to your new address! Simply call Customer Care at (877) 282-6248 to update your address and transfer your service. If you are moving out of the service area, they can check if Ambit provides energy to your new address.

Question 6

What makes Ambit Energy different from other energy providers?

Accepted Answer

Ambit offers an unparalleled Free Energy Program, which Customers can use to reduce or eliminate energy charges each month, along with competitive rates and top-notch Customer Care. Ambit is dedicated to being the finest and most-respected retail energy company in America.

Question 7

How do I become an Independent Ambit Consultant?

Accepted Answer

The investment to get started is minimal, with no renewal fee. Consultants earn residual income by helping others save money on their energy bills. Ambit provides a free Consultant support system with business-building tools, guidance, and training. You can sign up here.

Question 8

How can I contact Ambit Energy?

Accepted Answer

Residential and Commercial Customers: Customer Care can be reached at (877) 282-6248, Monday – Friday 8:00 a.m. – 6:00 p.m. or Saturday 10:00 a.m. – 5:00 p.m. CT. Consultants: Consultant Support can be reached at (877) 302-6248, Monday—Friday 8:00 a.m. – 8:00 p.m. or Saturday 10:00 a.m.—5:00 p.m. CT.

Question 9

Why did Ambit Energy choose direct-selling?

Accepted Answer

The company believes direct selling is the best way to acquire loyal Customers, giving them a personal connection to their energy provider through an Independent Consultant they know and trust.

Question 10

In which states is Ambit Energy available?

Accepted Answer

They provide affordable energy in states from coast-to-coast. You can view their service areas on their website.

Question 11

What are the benefits of choosing Ambit Energy as my electricity supplier?

Accepted Answer

Award-winning Customer service, competitive rates, and the potential to earn Free Energy, which can greatly reduce or even eliminate your monthly energy bill.

Question 12

How was Ambit Energy started?

Accepted Answer

Co-Founders Jere Thompson, Jr. and Chris Chambless founded Ambit Energy in 2006 with the goal to build the finest and most-respected retail energy company in America, provide affordable electricity and gas, and never sacrifice the company's integrity for growth.

Question 13

How do I become an Ambit Energy Customer?

Accepted Answer

We make it easy to join with three convenient options: Reach out to an Ambit Energy Consultant, visit the online enrollment center, or call Customer Care at (877) 282-6248.

Question 14

Will I owe a deposit to start service?

Accepted Answer

In Texas, some customers are required to pay a deposit to complete enrollment. Ambit runs a soft credit inquiry to determine if a deposit is needed. If a deposit is required, you will have the option to pay the entire amount at enrollment, pay in two installments, or pay the entire amount within 30 days of your order. Low income customers may be eligible for deposit payment assistance. Please contact the Public Utility Commission at (888) 782-8477 for details.

Question 15

Can my deposit be waived?

Accepted Answer

Yes. Your deposit can be waived if you provide: a letter of credit from your previous electricity provider, proof that you are 65 years of age or older, proof of medical indigence (certification letter from a physician), or proof that you are a victim of family violence. If eligible, submit the necessary documentation along with your Ambit Energy account number, name on account, service address, and contact phone number. Fax: (877) 805-5606, Mail: Ambit Energy, P.O. Box 864589, Plano, TX 75086, or Email: Careaction@ambitenergy.com.

Question 16

Will I have to get a new meter or any new equipment when I become an Ambit customer?

Accepted Answer

No. Since the same utility is delivering your electricity or gas service, you'll enjoy the perks of being an Ambit Customer with your existing meter on the same read cycle.

Question 17

Will there be any interruption of service if I switch to Ambit Energy?

Accepted Answer

Ambit is just as reliable as your current provider, so your service will not be affected and you will not lose power during the switch. We are so certain your transition to Ambit Energy service will be flawless that we're willing to guarantee it. If, for any reason, Ambit Energy disconnects your service during the switching process, we'll pay your first month's bill. No questions asked.

Question 18

Will the quality of my electricity or gas service change if I switch to Ambit Energy?

Accepted Answer

No. The same utility is still delivering your electricity or gas service while you enjoy the perks of being an Ambit Customer.

Question 19

What does Ambit Energy charge to switch?

Accepted Answer

While Ambit Energy does not charge anything to become a Customer, your local utility may have a small fee for switching providers.

Question 20

How long does it take to switch my service to Ambit Energy?

Accepted Answer

For Texas Customers: Once you have completed enrollment, the process to switch to Ambit Energy is usually finalized within one to seven business days. Timelines may vary based on the ability of your utility to remotely control your meter, if a technician needs to be dispatched, or if a deposit must be paid in advance. Should you need your service request expedited, please contact Customer Care at (877) 282-6248. Please note expedite fees may apply.

Question 21

What should I do after I complete my enrollment?

Accepted Answer

1. Complete a Third Party Verification by calling (866) 942-6248 to finalize your enrollment. 2. Register for your online MyAmbit Account to receive notifications and explore tools and services available to you, such as online payment, free energy and more. 3. Watch your mailbox for your welcome package, which will include information to confirm the terms of your agreement, rate plan, and other important documents.

Question 22

What is an ESI ID, and where can I find it?

Accepted Answer

Your ESI ID, also known as an Electric Service Identifier, is a 17 or 22 digit number assigned to your electric meter(s) and can be found on your bill. This number is also used to verify your service address during enrollment.

Question 23

Where do I find my utility account number?

Accepted Answer

Your utility bill will provide your account number. You may also contact your local utility and they will be happy to provide it to you.

Question 24

What is a Smart Meter?

Accepted Answer

Smart Meters are newer, more advanced meters. They record your electricity or gas usage and transmit this information to your energy provider in real time, providing more accurate billing and usage tracking.

Question 25

How do I know if I have a Smart Meter?

Accepted Answer

For Texas Customers: If you've had a digital meter installed since January 2009, it's most likely a Smart Meter. In terms of appearance, Smart Meters have a white face with an LCD display. For Non-Texas Customers: Please check with your local utility for smart meter availability, features and benefits.

Question 26

Is a Smart Meter required for service?

Accepted Answer

Smart Meters aren't required, but there are plenty of benefits to having one. Texas Customers can see real-time usage on their MyAmbit Account broken down into monthly, weekly, daily or even 15-minute increments.

Question 27

Can I have Ambit Energy service in my apartment?

Accepted Answer

That depends on your apartment complex. Ask your leasing office for details on your energy options.

Question 28

How do I know if Ambit can offer electricity and/or natural gas at my house?

Accepted Answer

Ambit powers homes from coast-to-coast. Contact us or visit our service areas page to check availability at your address.

Question 29

In which states is Ambit Energy available?

Accepted Answer

Ambit provides affordable energy in states from coast-to-coast. Contact us to view our service areas.

Question 30

What rates and pricing plans does Ambit Energy offer?

Accepted Answer

To learn more about our pricing plans and rates, please visit our rates and plans page or call us at (877) 282-6248.

Question 31

Will I receive a monthly bill from Ambit Energy?

Accepted Answer

Texas Customers: Yes. Texas customers receive a monthly bill directly from Ambit Energy. Customers can also elect to receive bills by email through our e-bill option. Non-Texas Customers: No. For your convenience, energy service supplied by Ambit Energy will appear on your local utility bill.

Question 32

What is deregulation?

Accepted Answer

In the past, one company provided all parts of your energy service (generation, transmission and distribution, and retail sales). This meant there was no choice and no competition. With deregulation, these parts are separated into different companies. As a result, you have the ability to choose a retail energy provider that best meets your needs.

Question 33

What is the relationship between Ambit Energy and my local utility service?

Accepted Answer

Ambit Energy offers energy service through your local utility, also known as a TDU (Transmission Distribution Utility). Your local utility owns and services the poles and meters, and physically delivers the energy to your home. Ambit Energy provides competitive rates, and additional perks such as free energy and travel rewards.

Question 34

Is Ambit Energy Services available for Commercial Customers?

Accepted Answer

At Ambit Energy, we've helped power the growth of businesses both large and small since we opened our doors. We have a dedicated team of commercial account experts who understand the special energy needs of businesses. Even better, you'll never have to pay extra for our power or our best-in-class service. Contact us to learn more about our commercial rates and plans.

Question 35

What rates and pricing plans does Ambit Energy offer?

Accepted Answer

Ambit Energy offers fixed-rate plans, variable-rate plans, and tiered-rate plans. Qualifying plans include Lone Star Plus 12, Texas Plus 12, Lone Star Basics 12, Texas Basics 12, Lone Star Classic 24, Texas Classic 24, and Ambit Green Texas - 12. Contact us at (361) 788-3521 for current rates.

Question 36

Will my rate change when I renew my fixed rate plan?

Accepted Answer

It can, and here's why—our cost to provide electricity can change on a daily basis in response to supply, demand, market trends, and conditions. A fixed rate plan offers the advantage of predictability; your rate doesn't change during the term of your agreement with us.

Question 37

Will my services be cancelled once my term ends?

Accepted Answer

No. Services do not automatically cancel when your contract term ends. Renewing is easy using your MyAmbit Account or by calling (877) 282-6248. If you do not renew your agreement, you will be transitioned to one of our variable rate plans at the end of your contract.

Question 38

Will I be notified before my contract expiration date?

Accepted Answer

Yes. Ambit Energy will provide notice prior to the end of your contract to ensure you have an opportunity to review your renewal options. Please make sure your contact information is up to date.

Question 39

I'm currently on a fixed rate plan, can my rate change over time?

Accepted Answer

Your rate is guaranteed for the duration of your plan (Terms and Conditions apply). Ambit Energy will provide notice prior to the end of your plan to ensure you have an opportunity to review your renewal options. Fixed Rate plans that are not renewed move to a variable rate month-to-month plan at the end of the plan.

Question 40

When does my fixed rate plan end?

Accepted Answer

Your fixed rate plan end date is always available in your MyAmbit Account at my.ambitenergy.com, on your latest bill, or by calling Customer Care at (877) 282-6248.

Question 41

I'm currently on a variable rate plan; can my rate change over time?

Accepted Answer

Yes. Month-to-Month plan rates are subject to change on a monthly basis in response to supply, demand, market trends, and conditions. For more predictability, Ambit offers fixed rate and Guaranteed Savings Plan (GSP) options.

Question 42

How can I tell what my current plan and/or energy rate is?

Accepted Answer

Take advantage of your MyAmbit Account at my.ambitenergy.com for rate plans, energy rates, and much more. Customer Care is also available at (877) 282-6248.

Question 43

What are tiered rate product plans and how do they work?

Accepted Answer

An energy rate is assigned to usage buckets (tiers). As usage is received, it is rated in a corresponding tier to determine the charges on your bill. This can benefit customers with lower usage levels. For product-specific details, please see your Electricity Facts Label (EFL).

Question 44

Does Ambit offer any discounts?

Accepted Answer

Yes, Ambit Energy offers the E-Plan discount, which requires continued enrollment in paperless billing and automatic payment on most 12- and 24-month term plans. You can enroll any time using your MyAmbit Account or by contacting Customer Care at (877) 282-6248.

Question 45

Can I switch to another Ambit product without penalty?

Accepted Answer

Ambit Energy allows customers to switch to a different plan before their current contract ends. Some restrictions may apply depending on your current plan. Contact Ambit Customer Care at (877) 282-6248 for details.

Question 46

Will I receive a monthly bill from Ambit Energy?

Accepted Answer

Yes, Texas customers receive a monthly bill directly from Ambit Energy. Customers can also elect to receive bills by email through the e-bill option.

Question 47

What is the AMS meter charge?

Accepted Answer

AMS Meter Charge is a pass-through charge from your local TDU to recover costs associated with replacing older meters with new advanced meters. This charge was authorized by the Texas Legislature in 2005.

Question 48

What is a TDU, and why do I get charges from them if my service is through Ambit?

Accepted Answer

A TDU (Transmission Distribution Utility) is the local delivery provider in your area. The TDU owns and services the poles and meters, and physically delivers the energy to your home. For this service, the TDU passes through their fees to Ambit (or any other Retail Electric Provider).

Question 49

Can two names be included on a bill?

Accepted Answer

Accounts are specific to an individual customer and one social security number. You always have the option of adding another person as a secondary contact so they can call regarding the account, but the invoice will only have one name.

Question 50

What is Average Billing, and how does it work?

Accepted Answer

Average Billing is when a customer is billed for an average amount of usage each month based on a specific formula. It looks at your historical usage for the last 12 months and determines your average daily usage, which is multiplied by the number of days in the billing cycle and the current rate.

Question 51

I was assessed a deposit. When do I get my deposit back?

Accepted Answer

While Ambit Energy holds a deposit on your account, it accrues interest. For residential customers, the deposit plus interest will be credited back to the account after 12 consecutive on-time payments. For commercial customers, it's after 24 consecutive on-time payments. Upon cancellation, the deposit will be credited towards the final invoice.

Question 52

How can I make a payment?

Accepted Answer

You can pay your Ambit Energy bill online through your MyAmbit Account, by phone at (877) 282-6248, by mail, or through authorized payment locations. Automatic payment options are also available.

Question 53

Are there additional fees when I get disconnected or reconnect service?

Accepted Answer

Yes, fees are incurred each time a disconnect or reconnect order is sent and are outlined in Ambit's Terms of Service.

Question 54

Will my service be disconnected if I pay on the date of my scheduled disconnect date?

Accepted Answer

The best way to guarantee services will not be disconnected is to ensure payment is received by close of business on your due date.

Question 55

What payment options do I have if I cannot make my payment on time?

Accepted Answer

You can call (877) 282-6248 for flexible payment options and bill-payment assistance, or call 211 or visit 211texas.org for programs like Ambit Energy Aid.

Question 56

Who do I call if there's a service outage?

Accepted Answer

In the event of an emergency, or to report outages, contact the utility provider in your service area.

Question 57

What does Ambit Surge Protection cover? How does it work?

Accepted Answer

It's a low-cost monthly plan that helps cover the repair or replacement of consumer electronics (TVs, computers, etc.) and major kitchen appliances (refrigerators, washers, etc.) from lightning strikes or power surges.

Question 58

How can I lower my bill?

Accepted Answer

Check if you are on the right rate plan by logging into your MyAmbit Account or calling Customer Care at (877) 282-6248. You can also reduce your energy usage.

Question 59

How can I reduce my energy usage?

Accepted Answer

Use a programmable thermostat, set it higher in the summer (above 78°) and lower in the winter (10 degrees cooler when out of the house), wait for full loads for the washer/dryer, unplug unnecessary appliances, use ceiling fans, and schedule meal prep for cooler times of the day.

Question 60

Who can access my account?

Accepted Answer

Only the primary account holder, unless you have added a secondary contact with authority to call Customer Care and make changes.

Question 61

What does A/C Heat Shield cover? How does it work?

Accepted Answer

It's a low-cost monthly plan that helps cover the repair or replacement of heating and cooling systems, including seasonal tune-ups.

Question 62

Where do I find my Ambit Energy account number?

Accepted Answer

Texas Customers: On page 1 of your monthly bill, under the heading "Statement Date." Non-Texas Customers: Available through your MyAmbit Account.

Question 63

Who is eligible to earn Free Energy?

Accepted Answer

The Ambit Free Energy program is open to any and all Ambit Energy Customers (including Ambit Energy Independent Consultants who are also Ambit Customers) who refer and activate 15 or more qualified Customers for Ambit Energy service. As a Customer, your Customers must be referred through your Customer gathering website: www.joinambit.com. If you are an Independent Consultant who is also a Customer, you must refer Customers through your Customer-gathering website: www.joinambit.com. There's no time limit to gather your Customers, but the sooner you do, the sooner you'll be earning Free Energy!

Question 64

How is my Free Energy credit calculated?

Accepted Answer

Your Free Energy credit is based on the average daily energy billing of your referred Customers, calculated from invoices received over the last 70 days. Their average daily energy cost is then multiplied by the number of days in your current billing cycle. This amount is your Free Energy credit. If you have at least 15 qualified Customers when we calculate your bill you qualify. And as long as you maintain a minimum of 15 qualified Customers, we'll keep giving you a Free Energy credit.

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